CUSTOMER CARE
DELIVERY INFORMATION
We aim to dispatch all orders as promptly as possible and typically within 3–5 working days of purchase. All orders are carefully packaged to help ensure they arrive in perfect condition. Once your order has been dispatched, tracking information will be provided where available. Delivery Charges: Standard UK delivery is charged at £5.99 per order, with free delivery available on orders over £180. Delivery Area: We currently deliver to addresses within the United Kingdom only.
Delivery times may vary depending on location, seasonal demand, courier delays, weather conditions, or other circumstances beyond our control. Upon receiving your order, we recommend inspecting the contents as soon as possible. If your order arrives damaged or there is an issue with your delivery, please contact us promptly and, where possible, provide photographs of both the affected item(s) and the packaging so we can assist you as quickly as possible.
RETURNS & REFUNDS
For online purchases, customers may request a return within 14 days of receiving their order. Returned items must be unused, unwashed, complete, and returned in their original packaging where possible.
Customers are responsible for return shipping costs unless an item has arrived damaged, faulty, or incorrect. Refunds are processed after returned goods have been received and inspected and will be issued to the original payment method.
If your order arrives damaged or an incorrect item has been supplied, please contact us within 48 hours of delivery and provide photographs of the item and packaging so that we can investigate and arrange an appropriate resolution.
Please note that TW Prestige glassware is fine stemware and accidental damage, breakage during use, cleaning, storage, handling, or normal wear and tear are not considered manufacturing faults. Full details can be found in our Returns, Refunds & Glassware Care Policy.
To request a return, please contact us at contact@stogiespot.co.uk and include your order number along with details of the item you wish to return. Once your return has been approved, we will provide the appropriate return instructions. Returned items should be securely packaged to prevent damage during transit. We recommend using a tracked and insured delivery service, as returned items remain the customer's responsibility until they have been safely received and inspected.
GLASS CARE GUIDE
TW Prestige glassware is designed to enhance aroma, balance and overall enjoyment through its lightweight construction and fine stemware design. To help preserve long-term clarity and performance, we recommend handling all glassware with care during use, cleaning and storage.
When using a dishwasher, use a low-temperature glass cycle, avoid overcrowding, and ensure glasses do not come into contact with one another during washing. When washing by hand, use warm water, mild detergent and a soft cloth or sponge, avoiding pressure on the bowl, rim or stem. Store glasses in a clean, dry environment and ensure they are fully dry before putting them away.
As with all fine stemware, careful handling, appropriate storage and suitable cleaning practices will help preserve long-term clarity and structure. For full care instructions, please download our complete Glass Care Guide.
TERMS & CONDITIONS
By using this website and placing an order with Stogie Spot, you agree to our Terms & Conditions. These terms govern the use of our website, the purchase of products, pricing, availability, delivery, returns, refunds, intellectual property, and other important information relating to our products and services. We recommend reviewing our full Terms & Conditions before placing an order. Nothing within our Terms & Conditions affects your statutory rights under applicable consumer protection legislation.
PRIVACY POLICY
We are committed to protecting your privacy and handling your personal information responsibly. Information provided through our website may be used to process orders, provide customer support, improve our services, and communicate with you where you have given consent. We do not sell your personal information to third parties. For full details on how we collect, store, process, and protect your data, please review our full Privacy Policy. our full Privacy Policy.